Have you already been stressed about missing a call at your office to take an order delivery?
Have you already failed answering a customer’s question on his LPG gauge level or on the amount of his last invoice?
Hours and hours spent on the phone answering those questions and, at the same time, losing the ones to organize the deliveries or develop your business… Why not using an online web portal so that your customers can have direct access to their account and directly manage data, invoice and delivery’s orders? Online web portal is the best way to boost efficiency and develop your customer’s relationship.
It first allows you not to spend hours at the office’s desk waiting for orders. Indeed, deliveries are core business and top priority to any LPG distributor.
This web portal is also a cost-saving’s solution for your business
Tired of appointing extra-employees when busy periods are coming?
Indeed, at such periods, like winter for example, it is common for oil and gas distribution companies to hire extra-employees to take the delivery’s orders.
But it is always complicated to find a desk and a phone to each employee, buy enough device to work on, and to train these new employees for a short period. But with an online web portal those periods will not be as difficult to manage as there are now. The customer takes a new delivery order directly from the online portal as you don’t need any more extra-employees to answer the phone.
As the complete customer’s data is completed onto the portal, the follow-up is automated and, as a consequence, its management is much easier. The helpdesk is almost outmoded as all information is gathered online and in real-time.
100% human resources saved for order taking!
Managing your business through an online web portal will allow your customer to:
Manage financial account details
Manage on-going orders
Have a full delivery and meter consumption history
Place new orders
Update tank gauge reading
Pay their delivery online with direct bank account access
Develop your customer’s relationship
An important aspect of this online web portal is that you can, through this platform, create a true customer’s relationship. This relationship lasts much more than a usual phone call. The customer has a complete independence managing its consumption, but he is also, as a consequence, bound to this portal for each action he wants to do.
The online web portal is also another way to make your customers aware of the company’s news, the new offers, or to bring some information directly to them. The portal allows you to put any information, videos, or security warnings.
Online payment is also a comfort for both parts. The customer can pay in advance and you are sure he is solvent. You do not need to check clients’ solvency and you can let drivers manage payment on site via mobile device or via CSC online platform.